The hospitality Industry is one of the most important sectors in the current economy. Providing countless job opportunities and driving economic growth. And the key to its success is great employee engagement in hospitality industry.
However, the hospitality industry is known for its high turnover rates because of its seasonality in demand. That is why ensuring that employees are engaged and motivated can be challenging.
What are some of the difficulties companies in Hospitality face?
- High turnover rates due to seasonality
- Transparency and timing in distributing company information
- A practical and anonymous feedback system
- Disconnected workforce
High turnover rates due to seasonality
Despite the booming growth and opportunities it offers, the industry faces several challenges regarding employee engagement hospitality.
One major problem is its seasonal nature. Employees often work long hours during peak periods and then face limited working hours or unemployment during off-peak times. Such inconsistency can lead to demotivation and negatively impact overall employee satisfaction. Ultimately making them less engaged.
According to Gallup, only 32% of employees right now are engaged. In the Hospitality sector, a standard of performance below that average raises the alarm for urgent action.
Your employees will be engaged, informed, and prepared for their work expectations with an employee engagement app. With Jenz, even the seasonal employees will feel part of a culture and be engaged. Even though they know they may leave their workplace in a few months.
With an engaged workforce, you are ensuring excellent customer satisfaction, which is essential in each industry.
Transparency and timing in distributing company information
Many employees in the hospitality sector are dislocated from their coworkers, have no modern communication channels, are not in front of their desktops, or even have a company email. That is because many jobs in the hospitality industry are physically demanding.
The hospitality industry is fast-paced, with many tasks to be completed quickly and efficiently. Therefore, your employees must have access to a real-time communication channel available as a mobile app. Where information flows from top to bottom quickly and efficiently, and there is room for feedback.
Plus, this avoids all the situations where the message can be altered through verbal dispatch.
A practical and anonymous feedback system
Collecting feedback from employees is a crucial activity in improving workplace satisfaction. Especially to improve employee engagement in hospitality.
Did you know that 76% of employees would be more inclined to give feedback if it was anonymous? Yes, many employees are still afraid of giving out their opinions or feedback to give out a bad image to their superiors.
Another reason employees would instead give their feedback if it were anonymous is that the direct superior often receives the feedback. But the problem is, nothing is being done about the issue.
Not only would you need an anonymous feedback system, but you should also look into employer engagement or management engagement to see how a manager can be engaged with their workforce.
And some companies still do those surveys offline and in person with their employees. An anonymous survey through an engagement app is a modern way to collect honest feedback.
Disconnected workforce
The hospitality industry has a high turnover rate, so many employees do not know their colleagues. Also, they do not know who to turn to if they need something from different departments.
Many employees do not know who to turn to in need of help. And when they do know who to turn to, it is hard to contact that person.
Jenz easily solves this problem with the People Directory. With People Directory, you can find people by their position and department, and you have access to contact them quickly.
The app is even integrated with many popular tools to reach your employees. Such as Slack, WhatsApp, Microsoft Teams, Skype, and many more.
Employee Engagement in Hospitality Industry: Proven Results from Jenz
Several statistics have been collected from anonymous surveys regarding the Jenz App, which thousands of hospitality workers already use.
Conclusion
In conclusion, the hospitality industry faces numerous challenges in keeping employees engaged and motivated, with high turnover rates being a significant issue.
However, modern technology, such as employee engagement apps like Jenz, can help overcome these challenges by providing real-time communication, anonymous feedback systems, and connecting employees in different departments. By addressing these issues, companies in the hospitality industry can create a more engaged workforce, resulting in increased customer satisfaction and ultimately driving economic growth.
With Jenz’s proven results, it’s clear that employee engagement apps can make a significant difference in the hospitality industry.
Find out how an employee engagement tool could help with your communication issues and how to implement this tool efficiently!
